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| The policies on this page explain how we handle your order if one or more items on your order are either back ordered (usually available within 1-2 weeks) or permanently discontinued and no longer available.
We do our best to keep all items in stock and avoid back orders as much as possible. For more specific details regarding the estimated dates when your back ordered items are expected to become available, please contact customer support. Our customer support representatives normally respond within one business day. You can also log into your account to check the status of your order. If any items are permanently discontinued, they will be removed from your order.
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If your order is shipping to a USA address and you have pre-paid for your order with a credit card of check and there are back ordered items on your order, here is our procedure:
If the back-ordered items have an expected date for delivery in our warehouse, then the whole order will be held until all items are available to ship. Normally back-ordered items arrive at our warehouse within 1-2 weeks. After arriving at our warehouse, your order ships to you in 1-2 business days.
If we are holding your whole order while awaiting arrival of back-ordered items, you have the option of contacting us by replying to this email to request to have your order split so the available items ship immediately. Our customer service reps will provide you with the shipping cost for splitting your order. If you agree to pay the additional shipping cost for shipping your order twice, then we will proceed with splitting your order. Another option is to have us remove the back-ordered items from the order so the available items can be processed to ship. Otherwise, the order will ship altogether after all items are available.
If the back-ordered items do not have any expected delivery date for arriving in our warehouse, the we go ahead and split the order to ship items on your order which are available in-stock. The back-ordered items will then be shipped as soon as they become available. You will not be required to pay any additional shipping costs for having your order shipped twice. This allows you to receive the in-stock items as fast as possible.
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We do not split school orders into separate shipments. Keeping the shipment together helps to avoid confusion when the order arrives at the school. It also helps avoid confusion matching our invoice to the school purchase order. A copy of the invoice is mailed to the school accounts payable department when the order has shipped. If there are back ordered items on a purchase order, the entire order will be delayed until all items are available to ship.
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Orders shipping outside the USA or to APO and FPO military addresses are not shipped until all items are available to ship. To avoid delays in shipping, please contact us to either remove the back ordered items or let us know you agree to pay the added shipping costs for the second shipment. For more details about shipping, see our shipping information page.
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If you used a coupon for additional price discounts with your order, your order might not qualify for free splitting. Please refer to the terms of the coupon as stated in the email or website page where you found the coupon code. Many of our coupon codes do allow for free splitting but sometimes they do not qualify.
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Whenever you select express shipping at Learning Things, you get guaranteed delivery in 1,2, or 3 business days (depending on the delivery method you choose) and if there are any back ordered items your order will be split into 2 shipments with no added costs. The items available in stock will ship immediately by the delivery method you selected. Back ordered items will ship as soon as they arrive here. The back ordered items will ship by regular ground delivery, usually UPS Ground. Since we are covering the additional cost of having two shipments, we offset this added cost by using regular ground delivery for the second shipment. If you want express shipping for your back-ordered items and you are willing to pay the additional cost for two express shipments, please contact customer support to find out the additional shipping cost for shipping your back-ordered items by an express delivery method.
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If your order does not qualify for free splitting, you can contact us to remove the back ordered items from the order. If you still want the back ordered items, then you can let us know you agree to pay the shipping cost for the second shipment when those items arrive. When we receive either of these instructions from you, we will proceed with shipping the in-stock items immediately. If you want to wait until all items are available to ship, please note that large orders that include many items might experience significant delays in shipping. To avoid these delays, please consider removing the back ordered items or paying for the additional shipping costs. Thanks for shopping with us!
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