If your order is shipping to a USA address and you have pre-paid for your order with a credit card or check and there are back ordered items on your order, your order will be delayed at the most by 10 days. If we have a delivery scheduled to arrive at our warehouse for the back ordered items within the next 10 days, then we will hold the whole order so all items ship together when they are in stock. If we do not have any deliveries expected to arrive to our warehouse in the next 10 days, then we will immediately ship all of the in-stock items and back order the remaining items to be shipped separately later. You will not be required to pay any additional shipping costs for having your order shipped twice. This allows you to receive the in-stock items as fast as possible.

We do not split school orders into separate shipments. Keeping the shipment together helps to avoid confusion when the order arrives at the school. It also helps avoid confusion matching our invoice to the school purchase order. A copy of the invoice is mailed to the school accounts payable department when the order has shipped. If there are back ordered items on a purchase order, the entire order will be delayed until all items are available to ship.

Orders shipping outside the USA or to APO and FPO military addresses are not shipped until all items are available to ship. To avoid delays in shipping, please contact us to either remove the back ordered items or let us know you agree to pay the added shipping costs for the second shipment. For more details about shipping, see our shipping information page.

If you used a coupon for additional price discounts with your order, your order might not qualify for free splitting. Please refer to the terms of the coupon as stated in the email or website page where you found the coupon code. Many of our coupon codes do allow for free splitting but sometimes they do not qualify.

Whenever you select express shipping at Learning Things, you get guaranteed delivery in 1,2, or 3 business days (depending on the delivery method you choose) and if there are any back ordered items your order will be split into 2 shipments with no added costs. The items available in stock will ship immediately by the delivery method you selected. Back ordered items will ship as soon as they arrive here. The back ordered items will ship by regular ground delivery, usually UPS Ground. Since we are covering the additional cost of having two shipments, we offset this added cost by using regular ground delivery for the second shipment. If you want express shipping for your back-ordered items and you are willing to pay the additional cost for two express shipments, please contact customer support to find out the additional shipping cost for shipping your back-ordered items by an express delivery method.

If your order does not qualify for free splitting, you can contact us to remove the back ordered items from the order. If you still want the back ordered items, then you can let us know you agree to pay the shipping cost for the second shipment when those items arrive. When we receive either of these instructions from you, we will proceed with shipping the in-stock items immediately. If you want to wait until all items are available to ship, please note that large orders that include many items might experience significant delays in shipping. To avoid these delays, please consider removing the back ordered items or paying for the additional shipping costs. 

If you need any further assistance, please contact customer support. Thanks for shopping with us!

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